Damaged Goods

• Reporting Period: Customers must inspect their products upon receipt and report any damages to CF Alarm Industry Inc. within 3 days of delivery.

• Procedure: Please contact our customer service team via email at service@cfalarm.net or by phone at 888-901-7578 to report damaged goods. Include your order number, contact information, and a brief description of the damage. Photographs of the damage will expedite the resolution process.

• Resolution: We will assess the damage and, if applicable, arrange for a replacement or refund. Our goal is to resolve such matters promptly and satisfactorily.

General Returns

• Return Window: Products must be returned within 14 days of receipt for a refund.

• Condition: To be eligible for a return and refund, items must be unopened, unused, and in their original packaging.

• Restocking Fee: A restocking fee of 15% may apply to returned items, depending on the condition and resaleability of the returned product.

• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Customized products specifically designed for your security needs.

• Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.

• Opened software or products with activated software keys.

Refund Process

• Initiating a Return: Contact our customer service team with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

• Refund Inspection: Upon receipt of the returned item, our team will inspect the product to ensure it meets our return condition requirements.

• Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, usually 5-10 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, follow the procedure outlined in the Damaged Goods section.

Address for Returns

All returns should be sent to the following address, accompanied by the RMA number provided by our customer service team:

CF Alarm Industry Inc.
4242 SW 73rd Ave
Miami, FL, USA

Contact Us

For more information about our refund policy or if you have any questions, please contact us at:

• Phone: 888-901-7578

• Email: service@cfalarm.net

Thank you for choosing CF Alarm Industry Inc. for your security needs. We value your business and are here to support you every step of the way.